Our principles in confidentiality matters
As the privacy of your life is important, we treat your data respecting the following principles:
- We only use your personal data in a loyal and dignified manner.
- You have the right to be informed clearly about the way we use your personal data. We will always be transparent in reference to your personal data that we collect and in the way we use it.
- If you have any concerns in the way we use your personal data, we will assist you in understanding the treatment of your data.
- We take all possible reasonable measures to protect your data against misuse and store it in a secure way.
- We respect all rules in force concerning the protection of your personal data and cooperate with the Luxembourg authorities (CNPD).
Collection and use of your data
When you take contact with us, by email or by phone, we collect your personal contact details in order to provide you the service you purchased or to give answers to your demands. Unless the information is necessary to accomplish a contract between you and us, or a legal obligation, you remain at liberty to divulge us your personal data and we endeavor to not collect but the minimum information needed to treat your demand or to offer you the service you asked for.
If you don’t want us to treat your data anymore, you can withdraw your agreement at any moment without any inconvenience by contacting our agent responsible for treating your date on firstname.lastname@example.org .
What personal information do we collect?
When you take contact with us by phone, by email or if you contact one of our staff directly, we will collect your names, first names, addresses, emails or phone numbers, and all other information that you might judge to be needed to transmit to us during that communication.
How do we use your personal data
The personal data that we collect allows us to provide the services that you solicit from our agency.
With your explicit agreement, this data allows us to send you informational letters regarding our company, its activities, events, or to have you benefit from our commercial offers.
Divulging information to third parties
Your personal data will not be divulged to third parties unless you have explicitly given your consent, or if we are obliged to divulge your data, like for instance in case of a court ruling or a legal obligation.
We will do everything reasonable in our power to protect your personal data at any time.
When your personal data is stored, we will use IT systems with limited access, hosted on installations that use physical security measures. If necessary, the data will be stored digitally, also when we use the system of a third party. We have put in place measures to strictly segregate the access to your data as to limit the risk of divulgement or corruption.
Our organisation works with other companies, like email and SMS providers, automatic distribution services, cloud service providers and specialized IT service providers. The choice of a third party is made following a complete selection process. During this selection process, every service provider is meticulously selected in function of their technical competence and organisation regarding data protection. A contract for treating the personal data will not be concluded unless it conforms to our identified security demands, included the specific European and national demands for the provided services.
Integrity and conservation of personal data
We do everything to make it possible to easily keep your personal data correctly, complete and up to date. We store your data to provide you with the services you have asked for or we delete the data after a period of 5 years of inactivity, unless we need to keep it for a longer period for legal reasons.
To protect this data against accidental or malicious destruction, when we remove it form our services, it is possible that we don’t delete the copies immediately from our servers or backup systems. The complete destruction will take place after a cycle of complete storage.
Our engagement to preserve your confidentiality
The access to your personal data is restricted to prevent all non-authorized access, any modification or unlawful usage, and is not authorized accept to our employees or partners who need access within their mandate, and always under the cover of a confidentiality agreement.
Specific usage of your data
Cookies and associated technologies
Our internet sites use technologies like cookies and other web tools to help us ameliorate your experience and our services. These technologies allow us to better understand the behavior of our users et to indicate us what pages on our site are most visited and which functionalities are appreciated by our users. Even if these technologies are just optional, we ask your consent before using them. Even if certain technologies are necessary to assure communication or to provide you our main services and require no explicit consent, we will inform you of their usage.
Most browsers are configured to accept cookies automatically. Generally, you can prohibit storage of cookies on your hard disk by selecting “do not accept cookies” in the parameters of your browser. You can also configure your browser to ask for authorization before storing cookies. You can also delete cookies defined previously at any moment. In any case, if you configure your confidentiality parameters in that way, it is possible that you won’t be able to use all our functionality offered via our website.
Our website uses Google Analytics. This service allows to analyze the access to websites of Google Inc. and allows us to ameliorate our presence on the Internet. The information collected by means of cookies (Ip address, time of access, duration of access) are transmitted and stored on Google’s servers in the United States. The evaluation of their activity on our website is transmitted to us by means of reports or via a consultable secured website. Google may transmit this collected information to third parties, if the law so requires or if third parties treat this information for Google. Nevertheless, to avoid that Google would have a direct relation with you, we use the function “anonymous”. In this way the IP addresses are treated in their shortened form which does not allow to localize you nor to make up an individual profile by regrouping.
By using our Internet site, you give your consent to have your data collected by Google as defined above. If you want to limit this treatment, you can configure certain extensions on your browser permitting you to deactivate and to check the follow-up of Google Analytics.
Marketing and publicity
On top of rendering our services, we also use your personal data to communicate with you regarding our offers or marketing promotions and to recommend you other services susceptible to interesting you.
If you no longer want to receive this information or newsletters from our part via email, you can oppose at any moment by contacting us.
Your questions and rights with respect to your privacy
You have the right to:
- receive a structured copy of your personal data that we treat.
- to ask for a correction, to update or to delete your personal data from our files.
- to signal us all unlawful usage of your personal data.
- revoke completely or partially your consent to treating your personal data.
For all these actions, it suffices to connect you to our system or to send us an email at email@example.com by specifying clearly the nature of your request so we can cater for your request expeditiously.
Your questions concerning your rights
If you have questions or concerns with regard to our declaration of confidentiality or to the treatment of your data or if you feel that your personal data has not been treated conform to the law, please contact us on
If your question is of a more substantial nature, it is possible we will ask for more detail. If you are not satisfied with our response, you can address your complaint to the national authority for the protection of personal data CNPD www.cnpd.lu or firstname.lastname@example.org .